We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at support@betatton.com. Please note that returns must be sent to the following address:
Betatton Returns, No.226, Haoda Building, Chidian Town, Jinjiang City, Fujian, China 362212
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return question at support@betatton.com.
Damages and issues
Please inspect your order on receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and put it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods, custom products (special orders or personalised items) and personal care goods. We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions about a specific item.
Unfortunately we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU 14-day cooling-off period
Notwithstanding the above, if the goods are being shipped to the European Union you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@betatton.com.