The questions we are asked most about ordering, sizing, delivery and returns. If yours is not here, ask us directly.
Ordering
How do I place an order?
Add the items you want to the cart, choose your size and colour, then go to checkout. You will receive an order confirmation email as soon as the order is placed.
Can I change or cancel my order?
If the order has not shipped yet, email support@betatton.com with your order number as soon as possible and we will do what we can. Once an order has been dispatched we cannot change it, but you can still return it under our returns policy.
What payment methods do you accept?
We accept the major card networks, PayPal and the express wallets available at checkout. All payments are processed by our payment provider — we never see or store your card details.
Do you sell wholesale or offer custom orders?
Yes. We supply retailers and brands directly, including private label and custom development. Email laurence@tamo-s.com with your requirements and volumes.
Sizing
How do I choose the right size?
Measure your foot in centimetres and compare it with the size chart on the product page. If you are between two sizes, order the larger one. For children, allow 0.5–1 cm of growing room.
Do your sizes run small or large?
Our shoes are built to the size chart on each product page. Work boots and safety shoes tend to run slightly narrow, so if you have wide feet consider going up half a size.
Can I order a half size?
Availability varies by model. Where a half size is produced it appears as a selectable option on the product page.
Delivery
Do you ship worldwide?
Yes, we ship internationally. Shipping options and costs for your address are calculated at checkout before you pay.
How long does delivery take?
Dispatch usually happens within a few working days. Transit time depends on the destination and the shipping method chosen at checkout. You will receive tracking details by email once your order ships.
Will I have to pay customs or import duty?
Orders shipped internationally may attract customs duties or import taxes charged by your local authority. Those charges are the responsibility of the recipient and are not included in the price you pay us.
How do I track my order?
Use the tracking number in your dispatch email on our track order page.
Returns
What is your returns policy?
You have 30 days from receipt to request a return, provided the item is unworn, in its original packaging and with tags attached. Full details are on our refund policy page.
My order arrived damaged or wrong. What now?
Email support@betatton.com with your order number and a photo of the item as received. We will assess it and put it right.
Still need help?
Our support team answers every message — usually within one business day.