Waterproof Mountaineering Backpack - 35L Capacity for Men & Women, Ideal for Hiking and Camping

We strive to make your shopping experience seamless. Here’s what you need to know about shipping and returns:

1. Shipping:

   • Processing Time: Orders typically ship within 1-3business days.
   • Delivery Time: Shipping times vary based on your location. Standard shipping usually takes7-14 business days.
   • Express Options: Need it faster? Explore our express shipping options during checkout.

2. Returns and Exchanges:

   • Easy Returns: If you’re not satisfied with your purchase, contact our customer service team within 7 days of receiving your order.
   • Return Process: Visit our Returns Center on the website. Follow the instructions to initiate a return or exchange.
   • Refunds: Once we receive your returned item, we’ll process your refund promptly.

Shopping Information

1. What types of outdoor and fishing products do you offer?

   • We offer a wide range of outdoor and fishing gear, including hiking backpacks, hiking shoes, camping essentials, and various fishing equipment. Each product is designed to enhance your outdoor experience, ensuring reliability and comfort.

2. How can I search for a product on your website?

   • You can search for products by entering keywords into the search bar at the top of our homepage. Alternatively, you can browse our products by category which includes hiking gear, camping supplies, and fishing equipment.

3. Are the product sizes true to size?

   • Yes, our products are generally true to size. We recommend checking the size chart available on each product page. If you're between sizes or need further assistance, our customer service team is here to help.

4. Do you restock items that are sold out?

   • We frequently restock our popular items. If a product is out of stock, you can choose to be notified when it’s back in stock by clicking on the 'Notify Me' button available on the product page.

Payment Information

1. What payment methods do you accept?

   • We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Alipay for the convenience of our international customers.

2. Is it safe to use my credit card on your website?

   • Absolutely. Our store is equipped with SSL encryption technology to ensure that your personal and payment information is kept confidential and secure during transactions.

3. Can I change my payment method after placing an order?

   • Unfortunately, once an order is placed, you cannot change the payment method. If you need to use a different payment method, you may cancel your existing order and place a new one.

4. Do you provide any installment payment options?

   • Currently, we do not offer installment payment options. Payment is required in full at the time of purchase.

Order Returns

1. What is your return policy?

   • We accept returns within 30 days of purchase. Items must be in their original condition and include all original packaging and accessories. Return shipping costs are the responsibility of the customer unless the return is due to a defect or incorrect item received.

2. How do I return an item?

   • To return an item, please contact our customer service to initiate the return process. You will be provided with instructions and a return shipping label if applicable.

3. Can I exchange an item?

   • Yes, we allow exchanges for a different size or color of the same product, subject to availability. Please contact our customer service for assistance with exchanges.

4. How long does it take to process a refund?

   • Refunds are processed within 7-10 business days after we receive your returned item. The refund will be issued to the original method of payment, and you will be notified via email once it is complete.